When your order is placed on the web site, you will see a “Thank You” page. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to ELC support department. You will receive an email confirmation once your order has been received by us.
You will receive an order confirmation message via e-mail shortly after we receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at inquiry@elcpk.com to ensure that your order is being processed.
We may need to contact you with a question regarding your order. Therefore we would be requiring with a valid phone number where you can be reached and a valid e-mail address.
We will be happy to change the delivery address as long as your order has not been delivered; or it is not on its way to being delivered. When making changes, please e-mail us at inquiry@elcpk.com and include your name and order confirmation number along with your daytime and evening phone numbers to facilitate the process effectively.
Yes, we do offer quantity discounts to customer who place bulk amount. Amount of discount depends upon volume of order and other factors.